Returns & Refunds

We Are Sorry

At Malik Organics, we sincerely apologize for any inconvenience that may arise from your purchase. Our goal is to ensure your satisfaction with our organic products, and we understand that sometimes things may not go as planned. We are committed to making things right and providing you with a seamless return and refund experience. Thank you for your understanding and support.

Return and Refund Policy

At Malik Organics, we strive to provide our customers with high-quality organic products. We understand that there may be times when you need to return or exchange a product. This Return and Refund Policy outlines our procedures and guidelines to ensure a smooth and efficient process.

1. Return Policy

We accept returns on unopened and unused products within 30 days of the purchase date. To be eligible for a return, please ensure that:

  • The item is in its original packaging and condition.
  • The product has not been used or opened.
  • You provide a proof of purchase, such as an order confirmation email or receipt.

Please note: We do not accept returns for products that have been opened or used due to hygiene reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at contact@malikorganics.uk or reach us via WhatsApp at +44 7448 248555 within 30 days of your purchase to request a return authorization.

  2. Return Authorization: Upon review, we will provide you with a Return Authorization Number (RAN) and further instructions for returning your item.

  3. Package Your Return: Securely package the item(s) with the original packaging and include your RAN. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Return Shipping Costs

Customers are responsible for the shipping costs associated with returning items. Please note that shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

4. Refund Policy

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • If your return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
  • Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please follow the return process above and indicate that you would like an exchange.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. We will arrange for a replacement or refund as necessary. Please provide photographs of the damaged item along with your order details.

7. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, please feel free to contact us:

Thank you for choosing Malik Organics! Your satisfaction is our priority, and we appreciate your understanding of our return and refund processes.